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Is shipping free and are returns free? 

We know that you’re going to love what you buy. In fact, we're so confident, that we cover all of the shipping costs! We offer free shipping and returns anywhere in Canada, the United Kingdom, Europe, Australia, China, Hong Kong, Mexico and India. If for some reason you want to return an item, please contact us by clicking here for a free return shipping label. 

Do you ship internationally?

We're a Canadian company and we offer free shipping within Canada, the United Kingdom, Europe, China, Hong Kong, Mexico, Australia and India. 

What is your warranty for loose diamonds? 

We protect your diamond for life! If you chip, crack, or lose your diamond as a result of a manufacturer defect with your engagement ring, on a one-time basis we will replace your diamond for free* (some conditions apply). We also offer 2-year engagement ring protection against manufacturer defects and complimentary ring spa treatment for life, which provides you with access to free ring cleanings at any of our showroom locations. 

 

How do I get an appraisal? 

Upon request, all of our diamonds and engagement rings come with a free certified appraisal that can be used for insurance purposes. 

Is there a warranty on your jewellery?

We offer a 1 year warranty against manufacturer defects. In the rare event that you notice an issue with your jewellery, we'll make sure you're looked after asap. 

Do you offer payment plans? 

We understand that buying a diamond is a big purchase. We offer select monthly payment plans. Please contact us and we will gladly explain all the details to you! 

Can I return a loose diamond?

We provide 30-day full refunds and 60-day diamond and setting exchanges! If you’re not happy with your ring design, no problem! We can return your item for a full refund within 30 days, provided it is in new condition and was a stock ring. An exchange is available after 30 days for your diamond or ring. The only exception is a “special order” or “custom” engagement ring, which is final sale.  

What is the "Est. Retail" or "Estimated Traditional Retail" price next to the "Shopping DIRECT™" price? 

Major brands in our industry markup their products with excessive retail prices. We do things differently. Our product price comparison feature is designed to help demonstrate how you save shopping DIRECT™, as opposed to shopping with a traditional jewellery or diamond retailer. That's why we show you two prices. The "Est. Retail" price is only an estimate. It represents what a traditional retailer may price that item of jewellery at based on industry markup practices, as markups amongst retailers vary. 

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Hey Canada, if we have not answered your questions you can simply contact us for more info by clicking here!